Peering Behind The Scenes of the Operations at Audience Ops

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This episode is a little different.  Galen Vinter, founder of asked to pick my brain about how we run our operations at Audience Ops.  He’s doing some research as they iterate their product to better serve Productized Services, among other things.

So he asked me all about how we do what we do at Audience Ops.  We talked about:

  • How we communicate with clients without letting things fall through the cracks
  • How we’re scaling the team and our service
  • The tools we use to track progress through our service
  • The specific canned email responses we send to clients as well as internally to create really efficient workflows.
  • And much more

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