This episode is a little different. Galen Vinter, founder of ClientFlow.io asked to pick my brain about how we run our operations at Audience Ops. He’s doing some research as they iterate their product to better serve Productized Services, among other things.
So he asked me all about how we do what we do at Audience Ops. We talked about:
How we communicate with clients without letting things fall through the cracks
How we’re scaling the team and our service
The tools we use to track progress through our service
The specific canned email responses we send to clients as well as internally to create really efficient workflows.
In this solo episode, I share the audio of my new workshop called What “Productizing” (really) means in 2021. In this talk, I share 3 new concepts to help you think differently about how you can level up and grow your service business in 2021.